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Patient Experience

  “The lady that helped me today was very cordial and very nice.  I also wanted to give a kudos to Shelby for fixing an error on my account. Thanks for having such nice people to answer the phone!”   “Sherry is an excellent customer service rep.  Every time I call, she has been awesome; very respectful, very professional. I think that…

  “The people that work for you are very courteous and very helpful.  I do appreciate the nice conversation I had with your representative.  Thank you, very much!”   “The representative that I spoke with today was very helpful, took her time to explain things to me, and looked up what I needed to know about.  I appreciate her help and her kindness;…

"Emily spoke with me today and she really went the extra mile to help me. I really, really appreciate it; she needs an 'atta girl!' Thank you, have a great day!"    "I was very pleased with the service I received from your representative Katarina. I would like to give her the highest rating possible! Have a good day, thank you!"    "Your…

"The young lady I talked to was very understanding and very helpful. I am very pleased and satisfied with the service and help I received. It's very nice to have people like that, they really do help you!"    "The rep that I spoke with was very nice, polite and jovial. The call was very easy; I obtained all the information…

"I felt that your representative, Sherry, was highly trained, wonderfully compassionate and very kind. She talked from her heart, rather than her head. I really liked her and she made my experience wonderful. Thank you!"    "Kayla was very nice and respectful when I talked to her. She deserves a star, thank you!"    "Sarah was very kind, professional and courteous. Thank you, Sarah,…

"The young lady I talked to was very professional, very pleasant, and treated me with respect. Even though this is a collection agency, and that can be detriment, she was very, very kind. Thank you!"    "Your representative, Lindsay, was very sweet and very kind. I thank you very much for having her call, I appreciate people that are understanding and not frustrated.…

"The phone call I just had was great. Ashley was very knowledgeable, informative, and very professional. I usually don't leave feedback, but I wanted to do so with this phone call. Ashley was great, thank you!"   "The representative I just spoke with was Becky. She was very respectful, very upbeat, and took care of my every need. Thank you, very much!"   …

"Your representative that assisted me was fantastic; very cordial, very nice and very professional. She helped me out tremendously and got my bill taken care of. Thank you, very much!"    "I would just like to thank the lady I spoke with today. She was very kind and very gracious. Again, thank you!"    "The lady that helped me out today was incredible. She…

"The woman who answered my call was probably one of the nicest people I have ever talked to on the phone. Kudos to her; she calmed me down before I even had the chance to explode into anger. Thanks!"   "The lady that I just talked to, Emily, was very nice and courteous. Thanks, a lot!"    "I talked to…

"Emily was more than kind. Her attitude, her voice, everything about her was very friendly and very kind. I appreciated her, very much! Thank you!"   "Every time I deal with your people they are always very polite, professional, and attempt to do everything possible to help you out and work with you. The last lady I talked to was very nice, thanks!"   …