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14x WINNER of Best Places to Work!
https://www.keybridgemed.com/2021/07/02/14x-winner-of-best-places-to-work/
KeyBridge is proud to announce it was recently selected as one of the 2021 Best Places to Work in Collections. The program was established by insideARM, the leading independent news and information provider for the Collections industry, and is administered by Best Companies Group, which conducts over 60 local, national and industry “Best Places” programs each year. This…
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FL AAHAM Master Class
https://www.keybridgemed.com/2021/06/14/fl-aaham-master-class/
Brian Garver had a great time presenting the Master Class Creating a Culture of Success to Drive Patient Satisfaction to the FL AAHAM group a few months ago. During this fun and engaging zoom call, all the attendees learned about positive company culture done right! Company culture is your identity as a company, the way you operate, the way you…
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Creating a Culture for Success to Drive Patient Satisfaction
https://www.keybridgemed.com/2021/06/14/creating-a-culture-for-success-to-drive-patient-satisfaction/
Marketing the outside of your company can only get you so far... what really matters is what is on the INSIDE. Would you be comfortable with your employees talking about your company culture to potential clients or new employees? If you hesitated, you are in the right place! After all, how can you provide an amazing patient experience if there…
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Patients are Talking! “Your people did a very great job of treating us with respect…”
https://www.keybridgemed.com/2020/03/18/patients-are-talking-4/
"Everyone I talk to at your office are always super nice. Today, Missy went above and beyond. She made sure to answer all of my questions and made me feel like I'm not paying a debt, I'm talking to real people. I appreciate that. Have a good day!" “As always, KeyBridge, your people did a very great job of…
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Patients are Talking! “the customer assistance is awesome…”
https://www.keybridgemed.com/2020/01/15/patients-are-talking-1-15-20/
"The young lady that talked to me was very informative, very polite, and very respectful. Thank you!" “The gentleman I had, Jacob, was very to the point and made my experience fast and easy. It was greatly appreciated, thanks!” “I would like to make it noted that Katlyn did an excellent job serving me today. I have never…
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Patients are Talking! “I really appreciated how kind she was…”
https://www.keybridgemed.com/2020/01/08/patients-are-talking-1-8-2020/
"Becky was very friendly and helpful. I really appreciated how kind she was to me!" “My representative that I talked to today was Karrah, and she was very friendly and very nice. In her voice, you could tell that she enjoys her job. Thank you!” “I spoke to a young woman by the name of Kara; she was…
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Patients are Talking! “I had a great experience…”
https://www.keybridgemed.com/2019/12/18/patients-are-talking-i-had-a-great-experience/
"I had a great experience on the phone with your rep. If all your people are like he is, you won't have any problems! Thank you!" “Judy did an excellent job! She thoroughly explained everything to me and why it's so confusing with the medical bills. I would recommend her to anyone; she is very good at customer service.” “I love working…
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Patients are Talking! “You’ve got a great person there…”
https://www.keybridgemed.com/2019/12/04/patients-are-talking-3/
"Sarah was very patient with me and helped me understand exactly what I needed to do. I have a lot of things going on and she understood that and really cared about taking the extra time to help me out. Thanks Sarah!" “The customer service rep I spoke with was very nice, explained everything and was very thorough. Overall, he…
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Patients are Talking! “I enjoy talking to every one of them…”
https://www.keybridgemed.com/2019/11/20/patients-are-talking-i-enjoy-talking-to-every-one-of-them/
“The rep that I talked to was super! She answered all of my questions and was absolutely great. Your reps are always so pleasant; I enjoy talking to every one of them, when I have to call in each month. Thank you, so much!” “Michelle was very helpful and a very pleasant person to talk to. I was very…
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Patients are Talking! “Your customer service rep was very polite…”
https://www.keybridgemed.com/2019/10/23/patients-are-talking-your-customer-service-rep-was-very-polite/
“Your rep helped me out very nicely. She was very thorough, very pleasant and very nice with older people. I appreciate that, thank you!” “The representative I worked with today was Ashley. She was very helpful and was able to explain what my charge was for and helped me through the process of getting it taken care of. I appreciate your help,…