Patients are Talking! “My rep was very, very sweet…”

Posted on June 2, 2021 by Kylene Ordway

“My rep was very, very sweet and took the time to explain everything to me. It was a great experience. Probably the best one that I have had so thank you very much!” 

“Cari was just awesome! She answered all my questions very well and explained everything as she was doing it so I really appreciated all of her help. Thank you so much!”

“My rep was fantastic! She helped me out because I was confused with some things and she walked me thru everything so I could understand it very clearly so you should commend her! Thank you so much!”

“I was very pleased with the lady that helped me. I was confused with my bill because I had just paid on March 3rd and she helped me understand where that was applied so she did a great job. Thank you!”

“You guys are always so nice on the phone and I appreciate that to no end! Thank you so much!”

All of the above are real comments left by patients on our proprietary KeyBridge Satisfaction survey.

Respect, kindness and helpfulness aren’t words commonly associated with healthcare revenue management and collection agencies. But those are exactly the words you will hear about KeyBridge. We don’t just talk about it; we can prove it with our documented, industry-leading 97% patient satisfaction rating.