Patients are Talking! “I have always been very pleased with how courteous and polite your agents are…”

Posted on January 13, 2021 by Kylene Ordway

“I have always been very pleased with how courteous and polite your agents are and I thank you very much!” 

“You can’t make any more improvements than what you have. All the reps I have spoken to at KeyBridge have all been so polite and have such patience. They all have so much empathy and I appreciate you all so much. Thank you!” 

“Sandy was very attentive and explained everything to me. Thank you so much for having such personable and qualified staff! She was excellent!” 

“This girl that took my call was so wonderful to me. Made me cry! She is a very valuable employee and you guys should appreciate her! Thank you so much!”

“Callie was very easy to talk to, very personable on the phone and it was just a great experience! Thank you very much!”

All of the above are real comments left by patients on our proprietary KeyBridge Satisfaction survey.

Respect, kindness and helpfulness aren’t words commonly associated with healthcare revenue management and collection agencies. But those are exactly the words you will hear about KeyBridge. We don’t just talk about it; we can prove it with our documented, industry-leading 97% patient satisfaction rating.