Patients are Talking! “Your team is amazing! The person who took my payment was very friendly, nice and professional.”

Posted on December 9, 2020 by Kylene Ordway

“Your team is amazing! The person who took my payment was very friendly, nice and professional. She answered all my questions and she was great to deal with. Thank you so much for the excellent customer service! Makes it paying those bills a lot less painful!”

“The young lady that helped me was very kind, very professional and just made me feel very comfortable. Thank you so much!” 

“I was really impressed by the customer service I just received. I am also a health care provider so I know what it’s like and feel that across the board people are just mediocre and I feel she went above and beyond for me and she was so kind, my questions were answered and she was very thorough and very efficient. Today’s society it is rare to find someone with excellent customer service and she is just a wonderful asset to your company!” 

“Great experience! The lady did a great job. She was patient and clear on everything she explained. Great people and great service! Thank you!” 

“Emily is one first class gal! She helped me so much and is just a top notch employee for you! She was so very helpful and sweet and just very caring and I really appreciated her so please get her that recognition. Thank you so much!”

“The agent that helped me was so polite and friendly. I appreciate the effort from Carina. She did an excellent job! Thank you!”

All of the above are real comments left by patients on our proprietary KeyBridge Satisfaction survey.

Respect, kindness and helpfulness aren’t words commonly associated with healthcare revenue management and collection agencies. But those are exactly the words you will hear about KeyBridge. We don’t just talk about it; we can prove it with our documented, industry-leading 97% patient satisfaction rating.