Patients are Talking! “Jennifer was very helpful and resolved my issue…”

Posted on November 25, 2020 by Kylene Ordway

“Jennifer was very helpful and resolved my issue. I wish I hadn’t been worried about it so long and called earlier because she was very helpful and worked with me on a payment plan so thank you again!” 

“I want to reach out to the supervisor. The rep I had was excellent and wonderful to talk to. She was very friendly and had amazing customer service! I would recommend her to anybody! She is very valuable to your company and I really appreciated her. Thank you!” 

“Thank you guys very much for your help today. You have been so courteous and professional and it was greatly appreciated! I didn’t have any problems when I called in and everything was taken care of quickly. Great job! Thank you and God bless!“

“I wanted to thank your service for when I call to make payment over the phone. You guys are always so quick and you get things done. Carina was a very lovely person. I was probably on the phone 2 minutes tops! I just really appreciate your fast and professional service. Thank you!”

All of the above are real comments left by patients on our proprietary KeyBridge Satisfaction survey.

Respect, kindness and helpfulness aren’t words commonly associated with healthcare revenue management and collection agencies. But those are exactly the words you will hear about KeyBridge. We don’t just talk about it; we can prove it with our documented, industry-leading 97% patient satisfaction rating.