Patients are Talking! “I was really pleased with my service…”

Posted on August 19, 2020 by Kylene Ordway

“I was really pleased with my service from the representative; she did a wonderful job! She was very courteous, very polite, and understanding. She is a real blessing! Thank you so much for taking care of me, and I will pay this off as soon as I can!”

“Sandy was very professional, pleasant, and very supportive in these bills that I have to pay. I really appreciate you, Sandy!”

“The lady that answered the phone was very friendly, very polite and understanding. I don’t know how you could improve. Perfection! Thank you very much.”

“Missy was very clear in speaking with me and very professional. She gave me some information that I wasn’t aware of and I really appreciate that. Thank you for your help!”

“The girl that I spoke to was very, very pleasant. I enjoyed talking to her, thanks!”

All of the above are real comments left by patients on our proprietary KeyBridge Satisfaction survey.

Respect, kindness and helpfulness aren’t words commonly associated with healthcare revenue management and collection agencies. But those are exactly the words you will hear about KeyBridge. We don’t just talk about it; we can prove it with our documented, industry-leading 97% patient satisfaction rating.