Patients are Talking! “The lady I talked to on the phone was just so nice…”

Posted on April 29, 2020 by Kylene Ordway

“The lady I talked to on the phone was just so nice. Her voice was so soft and I truly enjoyed talking to her even though I was paying a bill. Thank you.”

“Thank you KeyBridge for always treating me with respect. Have a great week and stay healthy. I look forward to talking to you again. I don’t have any comments to make it better because you guys are already there. Thank you.” 

“The girl that took care of me was wonderful. Everyone has been very helpful and wonderful. Thank you.” 

“Devon was very, very helpful and very understanding in trying to resolve the issues I am having.  I just want to say that she was very, very helpful.  Thank you!“

“Your reps were courteous and knowledgeable. She cleared my matter up. I have no further questions but everything was handled perfectly on your end. Thank you.”

“The young lady I spoke to was very kind, nice, and informative. She was helpful and answered right away on the phone. She didn’t put me on hold and got all my information. It was real short and sweet. I appreciate her.”

All of the above are real comments left by patients on our proprietary KeyBridge Satisfaction survey.

Respect, kindness and helpfulness aren’t words commonly associated with healthcare revenue management and collection agencies. But those are exactly the words you will hear about KeyBridge. We don’t just talk about it; we can prove it with our documented, industry-leading 97% patient satisfaction rating.