Patients are Talking! “Sherry is an excellent customer service rep…”

Posted on June 19, 2019 by Callie Koenig

“The lady that helped me today was very cordial and very nice.  I also wanted to give a kudos to Shelby for fixing an error on my account. Thanks for having such nice people to answer the phone!”

“Sherry is an excellent customer service rep.  Every time I call, she has been awesome; very respectful, very professional. I think that she is an amazing asset to your company, thank you!”

“The billing staff there is always very, very good, especially Kayla.  She is very kind, calls me by my name and is very helpful. She should be commended, thank you!” 

“Katarina took care of me and she did a wonderful job; all information was correct.  Thank you.”

All of the above are real comments left by patients on our proprietary KeyBridge Satisfaction survey.

Respect, kindness and helpfulness aren’t words commonly associated with healthcare revenue management and collection agencies. But those are exactly the words you will hear about KeyBridge. We don’t just talk about it; we can prove it with our documented, industry-leading 97% patient satisfaction rating.