Patients are Talking! “I appreciate the nice conversation…”

Posted on June 12, 2019 by Callie Koenig

“The people that work for you are very courteous and very helpful.  I do appreciate the nice conversation I had with your representative.  Thank you, very much!”

“The representative that I spoke with today was very helpful, took her time to explain things to me, and looked up what I needed to know about.  I appreciate her help and her kindness; it was very good!”

“I had a real nice experience talking with Patti.  She did everything possible to help me out and I really enjoyed speaking with her.  She is good with her customer service, thank you!”

“I just wanted to let you know that I spoke to a nice young lady by the name of Courtney, who provided me with superior customer service.  I just wanted to let her supervisor know that I was extremely satisfied speaking with her this evening, thank you.”

All of the above are real comments left by patients on our proprietary KeyBridge Satisfaction survey.

Respect, kindness and helpfulness aren’t words commonly associated with healthcare revenue management and collection agencies. But those are exactly the words you will hear about KeyBridge. We don’t just talk about it; we can prove it with our documented, industry-leading 97% patient satisfaction rating.