Patients are Talking! “She really went the extra mile to help…”

Posted on June 5, 2019 by Callie Koenig

“Emily spoke with me today and she really went the extra mile to help me. I really, really appreciate it; she needs an ‘atta girl!’ Thank you, have a great day!” 

“I was very pleased with the service I received from your representative Katarina. I would like to give her the highest rating possible! Have a good day, thank you!” 

“Your representative was very pleasant, knowledgeable, and took care of my problem very nicely. Thank you!” 

“I spoke with Becky- she was very polite and very efficient. I think she did and excellent job, thank yo very much!” 

“Sherry is an excellent customer service rep. Every time I call, she has been awesome; very respectful, very professional. I think that she is an amazing asset to your company, thank you!” 

All of the above are real comments left by patients on our proprietary KeyBridge Satisfaction survey.

Respect, kindness and helpfulness aren’t words commonly associated with healthcare revenue management and collection agencies. But those are exactly the words you will hear about KeyBridge. We don’t just talk about it; we can prove it with our documented, industry-leading 97% patient satisfaction rating.