Patients are Talking! “Regardless of how you may feel, Sherry will make you feel better…”

Posted on May 8, 2019 by Callie Koenig

“The phone call I just had was great. Ashley was very knowledgeable, informative, and very professional. I usually don’t leave feedback, but I wanted to do so with this phone call. Ashley was great, thank you!”

“The representative I just spoke with was Becky. She was very respectful, very upbeat, and took care of my every need. Thank you, very much!” 

“I just got done talking to Sherry. She was very, very helpful. She is so upbeat; regardless of how you may feel, she will make you feel better. You can hear the smile and laughter in her tone, she is such a great person. You are very lucky to have someone like her! Thanks, again!” 

“I just want to give kudos to Kayla. She was not only helpful today, but also in the past in helping me work through the craziness of this bill. Thanks Kayla, you rock!” 

“The young lady I spoke with was very professional, very nice and very friendly. She was very clear and easy to understand, which helps a lot at my age. Thank you!” 

All of the above are real comments left by patients on our proprietary KeyBridge Satisfaction survey.

Respect, kindness and helpfulness aren’t words commonly associated with healthcare revenue management and collection agencies. But those are exactly the words you will hear about KeyBridge. We don’t just talk about it; we can prove it with our documented, industry-leading 97% patient satisfaction rating.