Patients are Talking! “Melissa was very kind, listened patiently and looked into my situation deeply…”

Posted on March 24, 2021 by Kylene Ordway

“Melissa was very kind, listened patiently and looked into my situation deeply to give me correct info. She offered assistance on how I can resolve my problem. She was a delight and very very helpful! Thank you so much!” 

“Jaimee was so nice, kind and respectful and I really appreciate that. The more people you hire like that, the better your business will be a success! She is a great asset to your company. Thank you so much!”

“I think your company is amazing! It’s unfortunate that we have to be in debt but at least there is a company like KeyBridge that works with patient’s on their accounts, so I do really appreciate everything you guys do for us! Thank you so much!”

“The rep was so much help! She was so patient and respectful. She was able to calm me down and take her time with me as she never rushed thru the phone call and I just really appreciated her. Thank you so much!” 

“Cassie was very helpful and provided me with some payment options. I appreciate being treated with dignity and respect that you don’t always get from bill collectors. So thank you very much!”

All of the above are real comments left by patients on our proprietary KeyBridge Satisfaction survey.

Respect, kindness and helpfulness aren’t words commonly associated with healthcare revenue management and collection agencies. But those are exactly the words you will hear about KeyBridge. We don’t just talk about it; we can prove it with our documented, industry-leading 97% patient satisfaction rating.