Patients are Talking! “The young lady I spoke to was very caring, understanding and very patient…”

Posted on February 17, 2021 by Kylene Ordway

“The young lady I spoke to was very caring, understanding and very patient. I felt very at ease talking to her and I appreciate her great customer skills. Thank you!”

“Keshia was very nice! I know a lot of people complain and they don’t always acknowledge when someone does a good job and I wanted to do that for her today. And she is fast! She was quick with helping me and I really appreciated that. Thank you so much!” 

“I had an excellent account rep! She was very polite, spoke clearly, was friendly, kind and helpful. Couldn’t be any better. She was excellent! Thank you” 

“Kayla was excellent! Very professional, excellent demeaner, soft spoken and polite. I very much appreciated her help! She’s a rock star! Thank you so much!”

“Thank you so much for all the good work you all continue to do! Chrissy was phenomenal today and I appreciate you all. Thank you!”

“Heather was very informative, polite and patient with me regarding a question I had about our insurance. She was also very prompt as she returned the call to me within one day and I was not expecting that so quickly so she did a wonderful job and I just wanted to commend her for that. Thank you very much!” 

“I am extremely satisfied with the customer service I have had. From Kayla, to Kelly to Tara. Those are the people I have been in contact with and they have all been awesome! You guys are great! Thank you so much”

“I spoke to a lovely young lady named Tara. She was very informative and told me everything I needed to know. She was very kind and understanding and I just wanted to let someone know that she is doing a wonderful job. Thank you so much!”

“I am completely satisfied with your company. The lady I spoke to was very helpful and kind and I appreciate everything you all have done for me. Thank you” 

“This is about the 2nd or 3rd time I have worked with this rep and she has always been fantastic! She is very helpful and friendly. I highly recommend her and anyone who calls in. Thank you so much for all you have done for me to better understand my billing. I really appreciate it!”

“I had spoken to Carina on two occasions and I think she is an exceptional employee. She was very helpful, thoughtful and extremely polite. She is an excellent asset to your company and I appreciate her help! Thank you so much”

All of the above are real comments left by patients on our proprietary KeyBridge Satisfaction survey.

Respect, kindness and helpfulness aren’t words commonly associated with healthcare revenue management and collection agencies. But those are exactly the words you will hear about KeyBridge. We don’t just talk about it; we can prove it with our documented, industry-leading 97% patient satisfaction rating.