Patients are Talking! “The lady I just spoke to was absolutely wonderful! Best person I have spoken to on the phone in a really long time! Thank you!”

Posted on December 23, 2020 by Kylene Ordway

“The lady I just spoke to was absolutely wonderful! Best person I have spoken to on the phone in a really long time! Thank you!”

“The representative was very patient with me. She knew exactly what I needed to do and walked me right through everything. She put my mind at ease and I truly, truly appreciate her. Thank you!” 

“Lori was very polite and informative. She had so much information! She was just very helpful and you should hire more people like her. Thank you very much!”

“Jaimee was absolutely fantastic today! Not only did she make me feel heard but she valued me as a person! Thanks so much Jaimee!”

“Sandy is an exceptional worker! I really appreciate her patience and understanding. She is just very considerate and really cares about the customer and how they feel. Thank you!”

All of the above are real comments left by patients on our proprietary KeyBridge Satisfaction survey.

Respect, kindness and helpfulness aren’t words commonly associated with healthcare revenue management and collection agencies. But those are exactly the words you will hear about KeyBridge. We don’t just talk about it; we can prove it with our documented, industry-leading 97% patient satisfaction rating.