Patients are Talking! “Your people did a very great job of treating us with respect…”

Posted on March 18, 2020 by Callie Koenig

“Everyone I talk to at your office are always super nice.  Today, Missy went above and beyond.  She made sure to answer all of my questions and made me feel like I’m not paying a debt, I’m talking to real people.  I appreciate that.  Have a good day!“

“As always, KeyBridge, your people did a very great job of treating us with respect and working with us.  You guys’ service is great.  I have no complaints, I really don’t.  Thank you for the respect and the privacy you give us” 

“I would like to make it noted that Katlyn did an excellent job serving me today.  I have never had a single problem with KeyBridge.  You all have worked with us very well, and I do appreciate this!  Thank you and have a good day.” 

“I spoke with Megan and she is very helpful, very knowledgeable.  I just want to say, you have a wonderful employee!  Thank you so much for you help!”

“Every time I have dealt with KeyBridge, they have been so nice and respectful of our problems; just everyone we talk to.  I never get the same person twice, and they’re all informative and very nice.  Thank you!”

All of the above are real comments left by patients on our proprietary KeyBridge Satisfaction survey.

Respect, kindness and helpfulness aren’t words commonly associated with healthcare revenue management and collection agencies. But those are exactly the words you will hear about KeyBridge. We don’t just talk about it; we can prove it with our documented, industry-leading 97% patient satisfaction rating.