Patients are Talking! “the customer assistance is awesome…”

Posted on January 15, 2020 by Callie Koenig

“The young lady that talked to me was very informative, very polite, and very respectful.  Thank you!“

“The gentleman I had, Jacob, was very to the point and made my experience fast and easy.  It was greatly appreciated, thanks!” 

“I would like to make it noted that Katlyn did an excellent job serving me today.  I have never had a single problem with KeyBridge.  You all have worked with us very well, and I do appreciate this!  Thank you and have a good day.” 

“Each time I have to talk to somebody on the phone here, the customer assistance has been awesome.  You guys have awesome people that are very understanding!  Thank you for your service. “

“The rep that helped me was extremely helpful and respectful.  I appreciated her time in explaining it to me, thanks!”

All of the above are real comments left by patients on our proprietary KeyBridge Satisfaction survey.

Respect, kindness and helpfulness aren’t words commonly associated with healthcare revenue management and collection agencies. But those are exactly the words you will hear about KeyBridge. We don’t just talk about it; we can prove it with our documented, industry-leading 97% patient satisfaction rating.