Patients are Talking! “I really appreciated how kind she was…”

Posted on January 8, 2020 by Callie Koenig

“Becky was very friendly and helpful.  I really appreciated how kind she was to me!”

“My representative that I talked to today was Karrah, and she was very friendly and very nice.  In her voice, you could tell that she enjoys her job.  Thank you!” 

“I spoke to a young woman by the name of Kara; she was very professional and very easy to understand.  I just wanted to say thank you to her!” 

“Each time I have to talk to somebody on the phone here, the customer assistance has been awesome.  You guys have awesome people that are very understanding!  Thank you for your service. “

“I would like to express my gratitude for your kindness and understanding of situations that go beyond our ability to take care of them. Your people have always been so kind; it would be nice if the rest of the world could be like you are.  Thank you for your understanding and helping us get through a time that has been rather difficult for us. Thank you, again. Also, a thank you to the people that work for you!  They are special people.”

All of the above are real comments left by patients on our proprietary KeyBridge Satisfaction survey.

Respect, kindness and helpfulness aren’t words commonly associated with healthcare revenue management and collection agencies. But those are exactly the words you will hear about KeyBridge. We don’t just talk about it; we can prove it with our documented, industry-leading 97% patient satisfaction rating.