Patients are Talking! “Working with your company has been great…”

Posted on May 15, 2019 by Callie Koenig

“The young lady I talked to was very professional, very pleasant, and treated me with respect. Even though this is a collection agency, and that can be detriment, she was very, very kind. Thank you!” 

“Your representative, Lindsay, was very sweet and very kind. I thank you very much for having her call, I appreciate people that are understanding and not frustrated. I appreciate it, thank you so much!” 

“All I have to say is, working with your company has been great. Everyone has treated me with the utmost respect during this hard time. I appreciate it very much, thank you!” 

“The young lady I talked to was awesome; she was very courteous and very helpful! Thank you!” 

“If I was able to, I would put down all 11s. I was very satisfied and very impressed with the level of respect and consideration your rep showed me.” 

All of the above are real comments left by patients on our proprietary KeyBridge Satisfaction survey.

Respect, kindness and helpfulness aren’t words commonly associated with healthcare revenue management and collection agencies. But those are exactly the words you will hear about KeyBridge. We don’t just talk about it; we can prove it with our documented, industry-leading 97% patient satisfaction rating.