Patients are Talking 1-30-19

Posted on January 30, 2019 by Lisa

“You guys are terrific!  Thank you for being so helpful; everybody is super there!”

“Haley explained everything to me and is helping me out.  I just wanted to give her recognition for that and for the considerate way she talked to me.  I just want to say thank you!”

“Missy was amazing and she took care of me.  It takes a special person to realize that someone was wrong.  She could have easily taken my payment plan and checked it off her list, but she decided to investigate it further and realized the debt wasn’t mine.  I really appreciate it!  Please give her a pat on the back because I’m really thankful she decided to look into it further.  Thank you!”

“The lady that helped me was absolutely wonderful; very kind, very patient and she followed through with investigating the cost for me.  I had forgotten about it, but she did not.  She deserves a gold star!”

All of the above are real comments left by patients on our proprietary KeyBridge Satisfaction survey.

Respect, kindness and helpfulness aren’t words commonly associated with healthcare revenue management and collection agencies.  But those are exactly the words you will hear about KeyBridge.  We don’t just talk about it; we can prove it with our documented, industry-leading 97% patient satisfaction rating.