Patients are Talking 12-26-18

Posted on December 26, 2018 by Lisa

“Your representatives are angels.  I can’t begin to express my appreciation for every one of them.  I have been treated with the utmost respect every time I call in there.   They’re just amazing and I appreciate every single one of them.  Thank you for all of them.”

“I want to thank Megan for being so kind and generous.  You all do such wonderful work for being a bill collector; I wish everyone was like you.  Thank you and have a good holiday!”

“Katlyn took care of me today and I just wanted to express that she was very professional, very friendly, and very understanding of my situation.  She was very easy to work with.  I appreciate everything she offered me today; it was very helpful.  She is definitely an asset to your organization, thank you!”

“I just wanted to let whatever supervisor know that I had Nikki help me today and she was absolutely outstanding in explaining everything and helping me out.  Every question I had, she answered.  I just wanted to make sure she got kudos for that, thank you!”

“I was actually treated so well that I don’t know what to compare it to.  It was very kind, especially since I owe you guys money.  I don’t know what to say, but I like to recognize people when they are polite, professional and up-front; which this young lady was.  I hope I can resolve this soon.  Thank you and happy holidays.”

“I was very pleased with the phone call.  I was treated very nice, very kind, and had all my questions answered.  She went above and beyond to answer a few things for me, so I really appreciate it!”

“I just wanted to let somebody know that I’ve had an account with KeyBridge for, probably longer than I care to admit due to medical bills; but, I just wanted to say that every time I have to call in to talk to somebody they are always great.  It’s never a good thing to be put into a collections agency, but I always feel like they’re very helpful and they’re willing to work with people.  That’s always a nice thing to hear when you’re struggling, so thanks a lot!”

“Michelle was extremely professional and very easy to talk to.  It was a real joy being able to speak with her today.  Have a Merry Christmas!”

All of the above are real comments left by patients on our proprietary KeyBridge Satisfaction survey.

Respect, kindness and helpfulness aren’t words commonly associated with healthcare revenue management and collection agencies.  But those are exactly the words you will hear about KeyBridge.  We don’t just talk about it; we can prove it with our documented, industry-leading 97% patient satisfaction rating.